The Results of an Intelligent Intranet
- Employee engagement
- Improved productivity
- Increased Profitability
“A highly engaged workforce means the difference between a company that outperforms its competitors and one that fails to grow.” [https://www.gallup.com/workplace/229424/employee-engagement.aspx]
87% of employees worldwide are not engaged at work.
Companies with highly engaged workforces outperform their peers by 147% in earnings per share.
Before learning how to create an intranet, let's take a look at its main company goals. Intelligent intranet results should be followed and monitored from the go-live onward.
A unified triad: each point needs the previous one to work better.
- If your intranet is really an intelligent, it should stimulate company engagement. They use, enrich and take care of it daily with information, content, or ideas to increase its usefulness for others.
- If people are engaged in the company and your intranet has a high quality of services, they will be more productive. They save time finding documents or information, can find the right colleague for a specific job, can avoid sending paper requests.
- The less time wasted by each employee, the greater the overall profitability of the company.
- Working in a company that is performing well improves people's well-being for better daily engagement.
Looks simple? It is simple!
A highly engaged workforce means the difference between a company that outperforms its competitors and one that fails to grow.
Research says that 87% of employees worldwide are not engaged at work. An intranet is not the answer to everything of course but it is proof that companies with highly engaged work forces outperform their peers by 147% in earnings per share.
To evaluate how your intranet has increased overall company productivity, you can set several quantitative KPIs (direct or indirect).
Here are some examples of direct KPIs:
- Page views, unique users, sessions, duration
- Number of contents created and files uploaded
- Likes, comments or social actions
Here some examples of indirect KPIs:
- Number of requests to Help Desk
- Business indicators
- Adoption of other internal tools
You can also understand the success of your intranet using qualitative KPIs.
Here some examples:
- Number and types of search keys
- Exit links
- Survey replies
- Number of emails sent/received
- Interview/focus groups
- Customer feedback
Continue reading An intelligent intranet with SharePoint Online - Part 3 to discover How to create an intelligent intranet.
If you missed An intelligent intranet with SharePoint Online - Part 1, then go back to discover What makes an intranet intelligent.