Create and manage support requests across your company with Microsoft Teams, leveraging its real-time collaboration features.
Microsoft Ticketing System:
why your business needs it
Our help desk service integrates seamlessly with Microsoft Teams.
Employees can submit support requests without leaving the app, while agents can resolve issues faster by collaborating in real time with their colleagues.
Integration with Teams
Microsoft Ticketing System is a personal app that allows you to submit support requests without interrupting your work in the Microsoft Teams app.
It provides features such as chat and video calls to communicate with operators from every department and resolve company issues in real-time.
Categorized requests
Our help desk system enables you to create categories and subcategories to route tickets to the relevant department.
Use the free text area and attachments section to specify requests in more detail. This way, you can include the information and documents necessary to help operators understand the situation and how to intervene to resolve it.
Customization and automation
Set the number of operators, users with app access, tickets to manage, and many other system properties.
From the back-end, you can create ready-to-use responses to address common requests and link Power Automate automations to specific events within the app. You can also customize ticket progress statuses and notifications to be sent whenever they change.
Microsoft Ticketing System:
the benefits it offers
Our help desk service is available at a fixed price.
You can increase the number of operators for each department according to your company's needs without additional costs.
Benefits for users
Users can request support without interrupting the conversation and work flow in Microsoft Teams.
They can create a ticket in seconds and follow the progress of their requests with the built-in push notification system in the app.
Benefits for operators
With our feature, operators from every department can:
- Customize tickets to address requests
- Inform colleagues with automated push notifications
- Provide real-time support
- Create quick responses for common requests
- Access statistics to monitor ticket management
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