Microsoft Ticketing System: the help desk service for Microsoft Teams
Do you want to quickly solve all the problems of the people in your enterprise?
With our help desk component, you can send and manage support requests directly from the Microsoft Teams app.
Microsoft Ticketing System:
why does your business need it?
Every day there is something happening at work.
Use our Ticketing System to cope with any unforeseen event
without leaving your Microsoft Teams app.
Integrated with Teams
Our ticketing service is a personal app to be integrated into Microsoft Teams.
You can send support requests without having to interrupt your work on the platform. Instead, you will be able to use chat and video calls to communicate with the operators in each department and solve any problem in real time.
Customize and automate
You determine the number of operators, users with access to the app, tickets to be handled, and more.
From the back-end, you can create custom responses to resolve the most common requests, and you can decide whether to tie Power Automate to specific events happening in the app. In addition, you can customize the progress of tickets as well as the notifications to be sent whenever their status is changed.
Specify your requests
Our help desk system allows you to create categories and subcategories to route tickets to the right department or person.
You can take advantage of the free text area and the attachments section to specify your request even better by entering the details and files you deem necessary. This will make it easier for the back end to understand what the situation is and help you as quickly as possible.
Microsoft Ticketing System: what are the benefits?
Dealing with queries is often a challenge for businesses
that still use e-mail as their primary communication tool.
Our component opens a new path to problem-solving.
Create tickets, chat, make video calls, and schedule meetings:
Microsoft Teams will become your help desk platform.
Benefits for employees
Our help desk app speeds issue resolution.
All employees will be able to request support without interrupting the flow of conversation and collaboration with their work teams. They will be able to create a ticket in seconds and follow all the developments of their request thanks to the notifications that arrive on Teams.
Dealing with unexpected events will never be easier.
Benefits for help desk operators
Help desk operators will have a tool dedicated to their work.
With Microsoft Ticketing System, they will be able to:
- Customize ticket properties to address requests.
- Keep users updated with automatic and customizable notifications.
- Set up meetings to resolve issues in real time.
- Create quick responses for common requests.
- Access statistics to monitor the handling of tickets received.
What is intranet.ai?
It's the ready-to-use SharePoint intranet,
designed to reduce costs and implementation time.
- Starting price is 2.450€ for a fully-featured intranet.
- More than 25 features, including Intelligent Search, Document Management, Company News, and Teams Push Notifications.
- 100% integrated with Microsoft 365, Viva, and Power Platform.
